ARTBUTLER CLOUD Support

Support for ARTBUTLER CLOUD

Here you’ll find answers to your questions regarding ARTBUTLER CLOUD and your website, as well as useful tips and FAQs, making it easier for you to use our tool for your online art management.

Account

You always have to login on my.artbutler.com.

Do you want to prolong your account? Go to Settings –> Payments and pay via Paypal or credit card and we will prolong your account.

You don’t have to cancel your account. It will be deleted automatically and you don’t have to pay for it. No automatic charges at the end of the trial period.

It seems like your account is closed. There are only two reasons.

1. Your trial account expired and to be able to log in again you have to pay for your account.
2. Your paid account expired and to be able to log in again you have to pay for your account.

You may settle your ARTBUTLER CLOUD invoice conveniently by paying with your credit card (without a PayPal account) or with PayPal in Settings → Payments.

Are you an ARTBUTLER CLASSIC client? If you wish, we can send you an invoice together with your monthly ARTBUTLER CLASSIC maintenance fee, which you can settle via bank transfer or direct debit.

Settings

You can change your password for ARTBUTLER CLOUD if you are logged in. Go to Settings → Account and change your password.

Cause of security reasons your password is encoded. You can get a new password here my.artbutler.com. Click on “Forgot your password” and then you will receive an email with the new information.

You may set or change your logo in Settings. Please use jpg, png, or gif formats. Your logo’s size should be no larger than 1000×160 pixels.

In Settings, go to Payment → Change number of iPads. Choose the desired number of iPads and pay with Paypal or credit card. The upgrade is effective immediately.

This is how easy it is:

1. Go to Settings, then to the iPads tab.
2. Here you can see your iPad’s ID. Next to ID, click “Change this iPad”.
3. Log in with your new iPad via the Showroom App and the new device will automatically connect to your account.
4. Done.

Works

To add a new art work:

1. Create a new entry in Works by selecting “New”.
2. Enter your work’s corresponding data, information, and images.
3. Save and you’re done.

Tip: Upload several images of your work to present different views and/or details.

You may edit and/or complete information on your art work at a later point in time.

To change preview images of your works:

1. Select a work from your list and go to the Info tab.
2. Drag the image that appears as a preview in the list into first position.
3. Save and you’re done.

You may show or hide all displayed work information in your list view. This is how:

1. Go to Works and click the “Columns” button.
2. Check all specifications you wish to be on display or uncheck to hide information.
3. Your list will be updated automatically.

In your list view, you may sort your works in ascending or descending order for all categories. Simply select the desired column you want to sort by.

1. To select or deselect individual art works, press CONTROL and click on the desired pieces.
2. Hold SHIFT to select all works between two selected works.

You may create different lists from your works, e.g. a work list, an inventory list, or a portfolio.

1. Select the desired works in Works.
2. Select the desired export format by clicking the button “export”.
3. Save export and you’re done.

Artists

To add a new artist:

1. Create a new entry in Artists by selecting “New”.
2. Add your artist’s information and images, create a CV, and upload external documents if necessary.
3. Save and you’re done.

To change your artists’ preview image:

1. Select an artist from your list and go to the Info tab.
2. Drag the image that appears as a preview in the list into first position.
3. Save and you’re done.

In your artist list you may show or hide all displayed information on your artist. This is how:

1. Go to Artists and click the “Columns” button.
2. Check all specifications you wish to be on display or uncheck to hide information.
3. Your list will be updated automatically.

In your list view, you may sort your artists in ascending or descending order for all categories. Simply select the desired column you want to sort by.

1. Select an entry in the artist section and go to CV tab.
2. Create a new section such as “group exhibitions” or “awards”.
3. Add idividual entries, for example, ” 2016, exhibition title, museum, city”.
4. Use drag and drop function to sort the list.
5. Save and you’re done.

Compilations & Showrooms

In order to add an exhibition or fair you firstly have to upload the works. Once you have added works in CLOUD go to the Compilations section.

1. Create a new worklist by clicking in “new”.
2. Enter a title and add the works.
3. In the exhibition tab, select exhibition or fair and enter the dates.
4. Add date, location and external links if required and upload installation views as needed.
5. Save and you’re done.

You may export your work lists in different formats, e.g. as a work or an inventory list, or as a portfolio.

1. Select your desired list in Work List.
2. Select the desired format by clicking the button “export”.
3. Save export and you’re done.

Create a Showroom in just a few simple steps:

1. Create a new work list or select an existing one.
2. Enter a title and add works.
3. Add information and descriptions in the Description tab.
4. Select “Publish as a Web Showroom” in the Showroom tab and adjust settings.
5. Save and you’re done.

You wish to add external links or documents for download to your Showroom? How it works per example:

1. Go to Artists and choose an artist.
2. Upload a new document in the Document tab and click Download.
3. The document will open in a new tab. Copy the URL.
4. Select your Showroom and go to the Description tab.
5. Select the text you wish to insert via text editor or insert a new text.
6. Select the symbol “Create external link” and paste copied URL.
7. Save and you’re done.

If you wish to link to an external page, skip steps 1 to 3 and insert the external page’s link instead of the document.

You can create a password for each Showroom. This is how:

1. Select a list from Compilations or create a new one by selecting “new“.
2. Enable “Publish as a Web Showroom” in the Showroom tab
3. Enter the desired password. Here you may change or delete your password at any time.
4. Save and you’re done.

Tip: If you have set a password for your Showrooms, you’ll need to send it to your contacts so they can access your Showroom. If you change your password, you’ll need to inform your contacts.

App

1. Download the Showroom App from the App Store.
2. Log in with your CLOUD access details.
3. Go to “Visit Cloud Storage” to view all saved work lists in your CLOUD account.
4. Select work lists you wish to download or “select all” and click “Downlaod selected”.
5. Done.

This is how simple it is to update works:

1. Go to the gear icon in the Showroom App and select Update Showroom → Visit Cloud Storage.
2. Select all work lists you wish to update and click “Download all selected”.
3. Done.

You can create new lists and move works to other existing lists. This is how:

1. Select “All Works” from your overview to create a new list and click the arrow symbol.
2. Select all desired works and click “New Compilation”.
3. Finally, enter a title. The list will now appear in your overview.

Tip: Proceed as above to move works to other lists by selecting “Add to Compilation” instead of “New Compilation”. You may now choose the work list to which you wish to move your works.

You wish to send emails containing information on your works? This is how to:

1. Click the arrow symbol in the top right corner.
2. Select a work list you wish to send and hit “send”.
3. Confirm “Attach additional images“. A new email will appear.
4. Enter the desired Email address, a topic, and optionally a text. You may now edit or delete work information.
5. Send and you’re done

To protect displayed or hidden prices in your app, use a password. This is how it works:

1. Click the gear icon and select “Advanced Settings”
2. In the password area, enable “Restriction” and set a password.
3. Done.

Please note: If you set a password, Update Showroom und Advanced Settings may only be accessed with a password.

Website

Content

You wish to publish your works on your website? That’s easy:

1. Select the desired work from Works.
2. Go to the Website tab and select “Show on works page”.
3. Here you may additionally select the areas on your website where you wish to present your work, e.g. on an exhibition or an artist page.
4. Save and you’re done.

You wish to publish your artists on your website? That’s easy:

1. Select the desired artist from Artists section.
2. Go to the Website tab and select “Publish artist to website”.
3. Here you may additionally select if your artist is represented by your gallery and if you want to show the biography or CV on your website.
4. Save and you’re done.

To publish exhibitions and art fairs on your website, you’ll need just a few clicks:

1. Select Exhibitions/Fairs from Compilations.
2. Go to the Website tab and select “Publish on Website”.
3. Optionally upload a cover image and click “Save”.

Tip: Your exhibitions and art fairs will be automatically arranged by date into “past”, “current”, and “forthcoming ”.

Basic Settings & Layout

Before you decide on your website’s layout, you’ll need to determine the most important settings and information. You can do this by going to Website → Basics. Here you’ll find page type, domain and website name, footer information, and social media channels.

Go to Website → Appearance to establish your website’s basic layout, including fonts, colour, menu/navigation position, and logo. You can change each page’s look in Website → Lists & Pages.

1. Go to Website and then to the Lists& Pages tab.
2. For each one of your website’s categories (e.g. Works, Artists, News, Exhibitions) you may choose how your images should appear under “List Layout”.
3. In “caption” you may determine the position of your captions.
4. Save and you’re done.

In Website → Appearance you may change the font for navigation and content. Choose from hundreds of Google fonts.

You may set or change your logo in Settings. Please use jpg, png, or gif formats. Your logo’s size should be no larger than 1000×160 pixels.

Pages, News & Publications

In Website → Pages you’ll find specified pages such as Works, Artists, News, or Contact. You may create as many of your own pages as you wish, rename and edit specified pages, and adjust each page’s layout.

To show or hide single navigation pages (e.g. Exhibitions or News) go to:

1. Websites → Pages.
2. Double click to select the page you wish to hide and uncheck “Show in navigation”.
3. If you wish to show a page, simply check “Show in navigation”.
4. Save and you’re done.

To change the order of pages in your navigation, simply drag a page to the desired position and click the button “Save order”.

To show news on your website’s News page, you’ll need to first create content.

1. Go to Website, then in News go to “New”.
2. Enter all important information such as title, start and end date, and optionally a brief outline.
3. Upload a cover image and activate “Published”.
4. Save and you’re done!

Tip: Your news will not automatically be sorted by date. Simply arrange in the desired order via drag & drop and click “Save order”.

To publish publications on your website:

1. Go to Website, then to Publications and select “New” to create a new entry.
2. Add all important information and upload an image.
3. Activate “Published” and save.

Tips & Tricks

FAQ

ARTBUTLER CLOUD offers you many possibilities to present your art work on your Website in the best possible way:

• Upload more than one image per art work, showing different angles and details.

• As there are no space limitations, you may upload high quality images. The better the quality, the better the zoom function for visitors to your website.

• For MacBooks’ Retina Displays we recommend image files of 4096*3072 pixels.

Tip: If you don’t possess images with such a high resolution, we suggest you upload several images of one work featuring details. In this way, visitors will have a better impression of your art works!

You wish to have an overview that will show you which works are displayed on your ARTBUTLER Website? Follow these steps:

1. Configure your work list in Works by checking the category “Published”.
2. In the list view, you’ll now be able to see which works have been published or remain unpublished on your website.

You don’t want to manually publish each work, artist, or exhibition on your website? In Website → Basics you can publish all saved information at once. Simply activate the box “Preview content”.

If you wish to link from your website to an external page, such as a project space or shop, without creating an additional subpage with information, you may link to external websites directly from your navigation.

This is how it’s done:

1. In your CLOUD account go to Websites → Pages.
2. Create a new page in New.
3. Select Link to another webpage and enter the Link URL.
4. Opt to open in new window.
5. Select is published and Show in navigation.
6. Save and you’re done.

Is the background image of your website’s homepage affecting the visibility of your navigation? Set a custom colour for your homepage navigation. In this way, it will always stand out clearly from the background. The navigation’s colour on other pages will not change.

This is how it’s done:

1. In your CLOUD account go to Websites → Pages.
2. Select the Start page an set your desired colour in Navigation colour.
3. Save and you’re done.

Your website features numerous artists but you haven’t created detailed pages (e.g. artist biographies) for all? Or are you featuring artists who are only part of an exhibition but are not represented by your gallery? You may turn off the detailed pages for these artists. They will now be listed in your artist list without a link.

This is how it’s done:

1. In your CLOUD account go to Artist and select desired artist.
2. Go to the Website tab and select “Do not show detailed pages for this artist”.
3. Save and you’re done.

Choose from many slideshows that allow you to determine image sizes and display speed. Additionally, you may change the color of image descriptions and their background according to your preferences.

This is how it’s done:

1. Go to Websites, select Pages and choose your homepage.
2. Go to Slideshow Layout and choose your favorite layout.
3. Set your desired speed in Delay (lowest 1 second).
4. Change font color in Caption text color.
5. If you wish to highlight your text, set your desired color in Caption background color. Leave this field blank if you don’t want a background color for your text.
6. Save and you’re done.

The “View in Room” feature allows you to present your artworks in three different virtual spaces on your website. This gives your viewers a better idea of what artworks might look like in your clients’ homes or in an exhibition venue.

This is how it’s done:

1. Go to Works and select the desired artwork.
2. Choose your desired space from Room Type in the Website tab, or set to inactive.
3. Save and you’re done.

If you have numerous untitled art works, the inventory number will help you identify the exact piece. When sending collectors private previews or offers, inventory numbers will appear in emails sent with Showrooms, allowing you to always identify the work in question.

ARTBUTLER CLOUD Showrooms are ideally equipped to send exclusive previews or offers to potential buyers. You may, however, also use Showrooms for other tasks:

• For art fairs: Take your art works with you to the next art fair—on your iPad. Show potential buyers on site, which works are on display in your gallery.

• For PR: Send image material including relevant information to your press contacts.

• For exhibitions: Let contacts and clients curate your next show by writing short texts for the works featured in your Showroom and sending them back to you.

• For competitions: Send a Showroom to your contacts and ask them to highlight their favourite. A winner will be selected at random and will receive their favourite as a prize.

Yes, you can! You have two possibilities:

1. Import from MS Excel files: Using existing Excel lists, add your art works to CLOUD. Supported file types are .xls and .xlsx. Simply follow instructions during import.

2. Import from ARTBUTLER CLASSIC: If you’re an ARTBUTLER CLASSIC user, you may generate a zip file using a CLASSIC Export Template (download in the CLASSIC Support Area) and then upload it.

You can use Showrooms to send a selection of your works to art lovers, collectors, and curators: as a private presentation page, an exclusive offer, or as a preview for your next exhibition or art fair. Simply send the Showroom as a link via email – optionally password protected.

If my.artbutler.com comes up as a blank page, this may be due to your pop up blocker. You may either opt to always see pop-ups for our site, or open the link in another browser (Firefox, Chrome, Safari, etc.).

Your Website is visible as a preview until you

1. Have payed the one-time setup fees and
2. Have switched domains.

All data you create in CLOUD are only visible to you. If you need help enabling your website, talk to us. We‘ll happy to assist you!

In general: As there are no space limitations, you may upload high quality images. The better the quality, the better the zoom function for visitors to your website.

But large image files aren’t a “must have”! You can simply upload several images of one work featuring details and showing different angles. In this way, visitors will have a better impression of your art works!

For MacBooks’ Retina Displays we recommend image files of 4096*3072 pixels.

Yes, you can. You can pay for several months of ARTBUTLER CLOUD. Write to us at contact@artbutler.com and we’ll create an individual invoice you may pay via bank transfer or direct debit.

No, you may simply change the registered iPad for your ARTBUTLER CLOUD account and don’t have to buy a new one. This is how easy it is:

1. Go to Settings, then to the iPads tab.
2. Here you can see your iPad’s ID. Next to ID, click “Change this iPad”.
3. Log in with your new iPad via the Showroom App and the new device will automatically connect to your account.
4. Done.

You may connect your website with many different social media channels, such as Facebook, Instagram, Twitter, Arsty, Artnet, or Youtube. This is how:

1. Go to Website, then to the Basics tab.
2. Choose the desired channel at the bottom of the page and enter the URL to your profile.
3. Add as many channels as you wish.
4. Save and you’re done.

The social media icons will appear in your website’s footer. Other positions are currently not possible.

• Biography: general information, text, bullet points summarizing the most important events.

• Description: general information, for example, artist represents expressionism and preference is canvas.

• Comments: for internal use only, eg. “the artist is very friendly and loves drinking tea”.

Unfortunately not, but please let us know what you’re missing.

Question not answered?

No worries! We are here to help you. Please contact our support team and write an email to support@artbutler.com.